y99o Privacy Policy – How We Look After Your Data

1 Introduction

y99o operates the online gaming platform accessible at y99o.win, including the mobile app and all associated services. When you create an account, make a deposit, place a bet or interact with the platform in any way, certain information about you is collected and processed.

This Privacy Policy explains what information y99o collects, why it is collected, how it is stored and protected, who it may be shared with, and what rights you have over your own data. Reading this alongside the Terms and Conditions gives you a complete picture of how y99o operates.

By using y99o, you acknowledge that you have read and understood this policy. If you have questions or concerns about any aspect of how your data is handled, you can reach us at [email protected].

2 Data We Collect

y99o collects information in two main ways: directly from you when you register and use the platform, and automatically as you interact with our website and app.

Information you provide directly:

• Your mobile number (used as your primary account identifier and for verification)
• Full name — required for account verification and matching to payment accounts
• Date of birth — to verify you are 18 or older
• Payment method details — such as the JazzCash or Easypaisa number linked to your account, or bank account IBAN for Raast and bank transfer withdrawals
• Copies of identification documents if requested during verification
• Communication history — messages and emails sent to support

Information collected automatically:

• Device type, operating system and browser version
• IP address and approximate location at the time of login
• Session duration, pages visited and features used on the platform
• Betting and gaming history — markets, stakes, results
• Deposit and withdrawal transaction records
• Cookies and similar tracking technologies (see Section 8)

3 How We Use Your Data

The information y99o collects is used for specific, legitimate purposes related to running the platform and serving our users in Pakistan well.

y99o does not use your personal data to serve advertising from third parties. Any communications y99o sends to you — about promotions, account updates or platform changes — relate directly to your y99o account and use of the platform.

4 Payment Processing and PKR Transactions

All transactions on y99o are processed in Pakistani Rupees (PKR) through the supported payment methods: JazzCash, Easypaisa, Raast, bank transfer, and cards. When you make a deposit or request a withdrawal, y99o shares the minimum necessary transaction information with the relevant payment processor to complete the transaction.

• For JazzCash and Easypaisa transactions, your registered mobile number and the PKR amount are shared with the respective platform's API to initiate the transfer.
• For Raast and bank transfers, your IBAN and account holder name are used to route the payment through the banking network.
• y99o does not store full card numbers. Card payment processing is handled by certified payment gateway partners who operate under their own data security standards.

5 Sharing Your Data with Third Parties

y99o does not sell your personal data. It is not shared with advertising networks, data brokers or unrelated third parties. The situations in which y99o may share data with third parties are limited to the following:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners, solely to complete your transactions as described above.
• Identity verification services — if a third-party verification tool is used to confirm your identity or age, the minimum required data is shared for that specific check.
• Technology and infrastructure providers — cloud hosting, security and platform infrastructure partners who process data on y99o's behalf and are bound by confidentiality obligations.
• Legal and regulatory obligations — if y99o is required to disclose information by law or in response to a valid legal request, it will comply with that requirement.
• Anti-fraud and anti-money-laundering checks — transaction data may be reviewed against fraud detection systems as required to protect the platform and its users.

In every case where data is shared with a service provider, it is done under agreements that restrict how the provider may use that data and require them to handle it securely.

6 How Long We Keep Your Data

y99o keeps your personal data for as long as your account is active and for a reasonable period after account closure to meet record-keeping obligations. The specific retention periods vary by data type:

• Account registration data is retained for the life of the account and up to 5 years after closure.
• Transaction records (deposits, withdrawals, bet history) are retained for a minimum of 5 years for financial record purposes.
• Identity verification documents are retained only as long as required to fulfill the verification purpose and comply with applicable obligations.
• Support communications are kept for 2 years after the conversation closes.
• Session logs and device data used for security purposes are typically retained for 12 months.

When data is no longer needed and the retention period has expired, it is securely deleted or anonymised.

7 How We Protect Your Data

y99o applies technical and procedural security measures to protect your personal information. These include:

• Encryption of data in transit using TLS — all communication between your device and y99o servers is encrypted.
• Passwords stored using strong one-way hashing — your actual password is never stored or visible to anyone at y99o.
• Restricted access controls — staff access to user data is limited to those who need it to perform their roles.
• Regular security monitoring and anomaly detection on account activity.
• Two-factor verification for sensitive account actions where supported.

While y99o takes reasonable steps to protect your data, no digital platform can guarantee complete immunity from all possible security incidents. If your account is compromised, contact support immediately at [email protected].

8 Cookies and Similar Technologies

y99o uses cookies — small files stored on your device — and similar tracking technologies to keep the platform functioning correctly and to understand how it is being used.

• Essential cookies — keep you logged in during a session, remember language preferences and maintain basic platform functionality. These cannot be disabled without affecting how the site works.
• Analytics cookies — collect anonymised data about how pages are used, which features are accessed and how long sessions last. This helps improve the platform.
• Security cookies — used to detect and prevent suspicious login attempts and protect your account.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of y99o — for example, you may need to log in again on each visit if session cookies are disabled.

9 Your Rights Over Your Data

As a y99o user, you have the following rights in relation to your personal data. To exercise any of these, contact [email protected] with your registered mobile number and the specific request.

10 Minors and Age Restriction

y99o is strictly a platform for adults aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we become aware that an account has been registered by a minor, that account will be immediately suspended and any associated data reviewed.

If you believe a minor has registered on y99o, please contact [email protected]. Parents and guardians concerned about young people accessing gaming platforms are encouraged to review the tools available in the Responsible Gaming section.

11 Changes to This Privacy Policy

y99o may update this Privacy Policy from time to time as the platform evolves or as legal obligations change. The date at the top of the page will always reflect when it was last revised.

For material changes that affect how your data is used, we will make reasonable efforts to notify you via the contact details held on your account. Continued use of y99o after a policy update means you accept the revised terms. If you disagree, you should stop using the platform and contact support to close your account.

12 Privacy Contact

For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy concern, contact y99o at: